Terms & Conditions

Shannon Baylor-Henderson Owner, ImShannon.com Email: sbh@imshannon.com | Office: 202-656-1205 | Web: http://www.imshannon.com LinkedIn: http://www.linkedin.com/in/imshannondotcom | Policies & Procedures effective 1/2015

 

As an ImShannon.com customer, you agree to the following policies and procedures. A signature from you, the client, or an authorized representative of ImShannon.com is not necessary to invoke these policies or procedures. Accepting a quote, making any form of payment or accepting services from ImShannon.com implies your consent to follow the policies and procedures as listed below.

Auto-billing: Invoices are sent from ImShannon.com (payable via Paypal) to request payment for your services. Accounts with services totaling $1,001 may be established as an auto-bill account. If your account is established as an auto-bill account, a valid credit or debit card must remain on file and the pre-approved amount will be automatically deducted from the card associated with your billing account on the day you are scheduled to pay. If you are unable to pay your designated amount on your scheduled pay date, you must notify an authorized ImShannon.com team member at least three (3) days prior to your scheduled pay date. Failure to notify an ImShannon.com team member, update a payment method or reschedule your pay date will result in immediate restriction on your account including removing access to any documents, software or information related to your services. Failure to bring your account up to date within five (5) business days of a failed auto-bill payment will close your account and forfeit any payments made towards your service.

Change in scope of work (adding a new service): If you are an existing ImShannon.com customer with an open order/service and would like to add a new service to your account, you will receive a new quote for your additional service. This additional service will be treated as an add-on and will not be combined for discount, promotional or payment installment purposes. Your new service will be billed separately unless you request a combined bill. Additions to your scope of work will increase the amount you pay (auto-bill or reoccurring invoices included).

Change in scope of work (deleting an existing service): If you are an existing ImShannon.com customer with an open order/service and would like to delete an existing service on your account, your account will be immediately adjusted to accommodate this change. You will immediately lose access to any software, documents or information related to the recently deleted service. Depending on the terms of your quote, your account balance may decrease. If your account balance decreases, your payment installments may be affected according to the adjustment. Your new account total will be taken into consideration and a new payment installment will be established according to the remaining balance on your account and ImShannon.com’s preset installment options. You will be responsible for the new amount of your bill for the remainder of your installment payments according to the following:

  •  $400-$800: Two (2) installments; final payment must be made before work is delivered or marked as final
  • $801-$1,000: Three (3) installments: final payment must be made before work is delivered or marked as final
  •  $1,001-$1,600: Four (4) installments; final payment must be made before work is delivered or marked as final
  •  $1,601-$2,000: Five (5) installments; final payment must be made before work is delivered or marked as final
  •  $2,001-$3,000: Six (6) installments; final payment must be made before work is delivered or marked as final
  • $3,001 and above: Eight (8) installments: final payment must be made before work is delivered or marked as final

 

Circumvention: ImShannon.com employs freelancers and entrepreneurs (known as team members) to provide some of its back-end operations. These team members are qualified and committed to providing a stellar level of service for ImShannon.com and building their independent businesses. As a client of ImShannon.com, you may contact one of our freelancers independently to work on a project that is not currently assigned, earmarked or designated for ImShannon.com. Should you decide to use one of ImShannon.com’s team members for an independent project, you are releasing ImShannon.com from all liability, terms, arrangements, financial obligations, schedules, communication, delivery products, services, marketing and legal remedies associated with you, your company and the independent freelancer/entrepreneur. ImShannon.com will not mediate or participate in any grievances associated with your independent project. You will hold the freelancer completely responsible for their contributions to your project independently of ImShannon.com

Confidentiality: ImShannon.com respects your privacy and requests for confidentiality. Your information will not be shared with anyone outside of ImShannon.com without your written consent. All communications, services, account related activity, billing/payment information is held in strict confidentiality and will be encrypted and stored to enhance your privacy and protection. Your information will never be sold to third party companies or be compromised in any way that would affect your integrity and ImShannon.com’s commitment to you, the client.

Communicating with our clients: ImShannon.com aims to provide stellar customer relationship management and communications efforts with our clients, partners, colleagues and associates at all times. If a conflict arises, ImShannon.com will work diligently to resolve the matter amicably and in a timely manner. To aid in proper communication, we ask that clients respect our office hours, policies, procedures, services, service descriptions, rates and team members. In addition, we have implemented the following communications requirements:

  • Please allow up to two business days to receive a response from one of our team members. We will do our best to immediately confirm receipt of your written (email and postal mail) requests once we receive it. Please take into consideration our office hours when expecting a response to your inquiry.
  • Please do not communicate with us about your account, services or billing arrangements via any of our social media profiles. We invite respectful and cordial communication about testimonies or general inquiries via social media. However, for more personal or detailed matters, please use our email address or phone number to communicate with us.
  • You may communicate with us via texting the Customer Relations Text Line. However, this method should not be substituted for regular correspondence via email, phone or the online collaboration portal.
  • Please consider your tone, word choice, attitude or behavior when communicating with anyone on the ImShannon.com team. Disrespect, profanity, racist commentary, prejudiced, discriminatory, sexist or religious bias will not be tolerated. If you violate any of these terms, your account will be immediately canceled and you will forfeit all payments made to ImShannon.com or services from ImShannon.com. Depending on the nature of your communication, you may be banned from working with ImShannon.com indefinitely.

Discounts: Discounts are given at the discretion of ImShannon.com. Please note, you will only be approved for discounts/promotions which you are eligible to receive. All discounts will be approved prior to starting your service with ImShannon.com and will be detailed on your quote. No customer is eligible to receive multiple or conflicting discounts on any one service. Discounts may not be combined. Discount may not be transferred to another person or company. Discounts may be voided with your quote if they are not redeemed when your quote is issued or set to expire. Once a quote with an applicable discount has expired, it will not be renewed.

Ghostwriting surcharge: Ghostwriting services are offered separately in addition to content development services. All content that is written and delivered to ImShannon.com clients are the joint property of the client and ImShannon.com unless ghostwriting services are ordered and paid for. Therefore, ImShannon.com has the right to use information such as documents/files in our promotional or testimonial content as well as a part of our portfolio/breadth of work. We will adhere to our confidentiality statement and remove all proprietary information such as logos, names, contact information prior to sharing your information with the public. There is a 15% surcharge for ghostwritten services including graphic design work (logos, websites, illustrations, mockups, concepts, etc.). This surcharge will be added to the total amount of your quote at the beginning of your services and will be included in your first payment (on an installment plan). You may not request a ghostwriting surcharge be added to your account once a service has been delivered or marked as final by ImShannon.com

Intellectual Property or Proprietary Information: You may not use or reference any Intellectual Property (IP) or proprietary information that ImShannon.com owns and/or claims rights to. This includes logos or graphic representations (letterhead, brochures, business cards, pictures/images, websites, social media banners/profile pictures, flyers, characters, symbols, patterns, designs), written content (words, tables, charts, infographics). If you would like to use or reference any of this information, you must obtain written consent from the owner of ImShannon.com prior to implementing this information. ImShannon.com may request a full and finalized version of the information you wish to include ImShannon.com’s IP or proprietary information in. ImShannon.com should be allowed up to thirty (30) days to review your information and make a final decision. If we determine that Intellectual Property compensation needs to be awarded to ImShannon.com prior to permitting the use of our IP or proprietary information in your work, we will request the amount we are seeking, in writing. If the requesting party is unable to fulfill the financial award requested by ImShannon.com, we reserve the right to review any counter offers or reject the request altogether.

Office hours: ImShannon.com operates with the following schedule:

  • Mondays, Wednesdays, Thursdays & Fridays: 10am-6pm Eastern Standard Time (EST)
  • Tuesday & Sundays: Closed
  • Saturdays: By paid appointment only: 10am-1pm Eastern Standard Time (EST)

ImShannon.com closes to observe the following holidays/occasions: New Year’s Day, Inauguration Day, Birthday of Martin Luther King, Jr., Memorial Day, Independence Day, Labor Day, Founder’s Birthday (Sept. 16), Veterans Day, Thanksgiving Day, Christmas Day, New Year’s Eve. If you have a project that is due during a scheduled off-day/closing, your work will be delivered prior to the off –day (pending your payment) or discussed with you prior to the due date. Rush services will not be delivered on off days/closings.

Online collaboration suite: All VIP customers and agency clients are required to maintain an online collaboration portal with ImShannon.com. All other clients may receive an online collaboration portal if ImShannon.com deems it necessary to maintain their account. Access to the online collaboration portal will be included in your service for the duration of your service. It is imperative that all communications be conducted within that portal to assist with meeting the complexity or confidentiality of your project. In addition, all files (documents, images, etc.) should be uploaded in the online portal to maintain confidentiality and accountability. ImShannon.com will not be held responsible or accountable for any communications, files, documents or information transmitted outside of the assigned online portal. Failure to meet the financial obligations of your account will suspend access to your online collaboration portal. Once suspension on your online collaboration suite has occurred, you will immediately lose access to any software, documents or information related to your service.

Payment Installments: Services totaling $399 after any applicable discounts or promotions must be paid in full to begin your services. Payments can be made online via an electronic invoice submitted by ImShannon.com. The following options are available for payment installments:

  • $400-$800: Two (2) installments; final payment must be made before work is delivered or marked as final
  • $801-$1,000: Three (3) installments; final payment must be made before work is delivered or marked as final
  • $1,001-$1,600: Four (4) installments; final payment must be made before work is delivered or marked as final
  • $1,601-$2,000: Five (5) installments; final payment must be made before work is delivered or marked as final
  •  $2,001-$3,000: Six (6) installments; final payment must be made before work is delivered or marked as final
  • $3,001 and above: Eight (8) installments: final payment must be made before work is delivered or marked as final Payments must be made on time and according to a pre-determined schedule to secure your account and prevent suspensions or restrictions to services.

Payment to Start Services: All services require payment. Barters or exchange are not accepted at this time. Payment can be made via electronic payment (credit cards, debit cards and e-checks). We are unable to accept mailed (paper) checks at this time. All electronic checks must be cleared prior to rendering any services. Payments must be received prior to the onset of any project or assignment. Payments should be made in full to secure your service unless you are being billed on a payment installment arrangement, previously approved in writing by ImShannon.com. If payment is not received, your assignment will be placed on hold or delayed until an approved arrangement has been made.

Quality of work: ImShannon.com provides 100% custom and original content to meet your needs. We will not plagiarize, steal, copy or infringe on any work (graphic images, audio, visual, wording, research, etc.) for our benefit or to benefit our clients at any time. ImShannon.com will always provide proper credit/attribution to any works referenced that are not authored or developed by any of our team members. If it is discovered that ImShannon.com has mistakenly used content which does not belong to us, we will immediately remove, cease and desist from using that content, provide our written acknowledgment of our error and rectify the matter to the best of our ability. ImShannon.com is led by a competent, resourceful and committed person who always tries to align the company with best practices, integrity, honesty, and professionalism. Therefore, ImShannon.com will operate to produce quality work and meaningful interactions with our clients, partners, vendors, outlets, associates and team members. ImShannon.com employs highly professional people to deliver the work and associated tasks that help meet our clients’ needs. While the team may increase or decrease at any given time, ImShannon.com is fully committed to providing 100% custom and original content to our clients.

Quotes for Service: Upon making the decision to work with ImShannon.com, you will be issued a quote for service outlining the scope of work and the associated services which are necessary to meet your needs. Services are delivered as described and will not be modified. Once a price is established on a quote, it will not be revoked or negotiated. Quotes expire two (2) calendar days from the date they are issued. All applicable discounts or promotions will expire when the quote expires unless they are associated with long-term promotions (monthly or celebratory). No customer is eligible to receive multiple or conflicting discounts on any one service or quote. Discounts may not be combined. Quotes may not be transferred to another person or company. Accepting a quote (with your signature) does not constitute the beginning of any work or delivery of services. Accepting a quote means that you agree to the pricing and service description outlined in the quote. If you do not sign a quote, but meet the payment requirements as set forth in the quote, your payment constitutes as an agreement to the terms and pricing outlined in the un-signed quote. You are expected to meet the payment requirements listed in the quote and secure services with your first payment. You must meet all payment obligations to maintain the prices extended to you in your quote. If you fail to officially accept a quote with your signature, but make the required payment (payments) that your quote entails, you are accepting the terms of the quote and being held responsible to adhere to all of the terms listed in the quote in addition to all of ImShannon.com’s policies and procedures. Once a quote with an applicable discount has expired, the quote will not be renewed.

Referrals: ImShannon.com rewards loyalty and word of mouth advertising with paid referrals. If you would like to refer a potential client to ImShannon.com, you must complete the referral form located on the ImShannon.com website or by clicking here: http://www.imshannon.com/#!earn-commission/c1ivm. The standard referral commission is 10% of the net sale you refer. If the customer is on a payment installment arrangement, you will receive 5% of the total sale as a commission with their first payment and the remaining 5% as a commission with their final payment. All payments will be made via Paypal. A referring party is ineligible for commission on upsold orders.

Refunds: ImShannon.com does not offer refunds of any payments received. If you are unhappy with your service for any reason whatsoever, you must provide a valid explanation in writing. If your account is an auto-bill account, billing will be suspended during the investigation of your complaint. The ImShannon.com team will review your concerns and provide you with an appropriate follow-up action or final decision within fifteen (15) business days. Once ImShannon.com has rendered a follow-up action or final decision, it will not be reversed. Typical follow-up actions or final decisions include:

  • A 75% discount on a future service from ImShannon.com (the service must have equal or lesser word count and an appropriate delivery deadline). Rush requests are not included in this offer. Up to two (2) revisions on your existing assignment.
  • Up to two (2) revisions on your existing assignment. A full re-write of your existing content, including changes in scope of work, topic, idea research, citations/references is not considered a revision and is not applicable under these terms. Forfeiture of any pending balance owed to ImShannon.com, in which all services will immediately be
  • Forfeiture of any pending balance owed to ImShannon.com, in which all services will immediately be canceled. You will receive “as is” work (including drafts and working documents). You will immediately lose access to any software, documents or information related to your service.

Revisions: Three revisions of your work are included in any ImShannon.com service. A full re-write of your existing content, including changes in scope of work, topic, idea research, citations/references is not considered a revision and is not applicable under these terms. Revisions cannot be transferred amongst services or clients. If you exceed your revisions, you will be charged $15 per hour for each set of revisions. You will be notified in advance of the total hourly amount to revise your content. The total hourly amount will be due immediately to begin revising your work. If you are not satisfied with your set of revisions (for reasons excluding grammar, syntax, misspellings or errors due to ImShannon.com) you will be charged for an additional set of revisions.

Social Media: To protect privacy, confidentiality and personal branding/identity, the ImShannon.com staff or team members are strictly prohibited from connecting with ImShannon.com clients on any social media platform/network.

White-labeling or Outsourcing our Services: ImShannon.com does not permit outsourcing or white labeling our services or brand identity to any clients, partners, vendors, associates, organizations or outlets. You may not order services from ImShannon.com with the intent on re-selling, re-using or re-distributing the services under your brand or identity as well as the brand or identity of a third party. You must give proper credit/attribution to all work associated with ImShannon.com after you have received written permission to use the content. Failure to prove prior written consent from ImShannon.com and proper credit/attribution on any works produced by ImShannon.com will result in legal remedies to the fullest extent of the applicable law for copyright infringement.

Word count: All assignments are evaluated and priced according to word count/page length. ImShannon.com assigns 400 words per page. Therefore, a page of work is considered up to 400 words/ up to 400 words is equivalent to one page. Payment quotes for content development services are priced per 400 words. There are no partial page prices. You are allowed a 10% (40 words) overage of word count as a courtesy. Therefore, you are charged a full page rate for partial pages. Anything in excess of 400 words and the 10% courtesy overage will be counted as an additional page. Names, titles, dates and heading are included in your word count. Options such as footnotes, tables, charts and citations are charged separately.

Verbal Agreements: Verbal agreements do not supersede written agreements or policies. Any verbal agreement or arrangement made between a client, partner, vendor, associate, outlet or team member must be confirmed in writing before it is considered authorized and approved. Either party may request that a verbal agreement be confirmed in writing. Both parties must accept the written confirmation before it is executed. Email, fax, text messages and posts in the online collaboration suite between authorized representatives of ImShannon.com and the client, partner, vendor, associate, outlet are a permissible form of written agreements that confirm verbal agreements.

 

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